Frequently Asked Questions
Everything you need to know about making your space look incredible.
What is the typical shipping time for DROOL orders?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes between 5 to 10 business days. You will receive a tracking number as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship our home decor collections worldwide. Please note that international shipping rates and delivery times vary by destination, and customers are responsible for any applicable customs duties or taxes.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange, provided the items are in their original condition and packaging.
Are your products sustainably sourced?
At DROOL, we prioritize quality and ethics. We work closely with artisans and manufacturers who utilize sustainable materials and fair labor practices to ensure your home goods are as responsible as they are beautiful.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also track your order status directly on our website by visiting the 'Track My Order' page and entering your order number.